Meritan Receives our Council on Accreditation (COA)
Meritan has achieved national accreditation through the New York-based Council on Accreditation (COA). Organizations pursue accreditation to demonstrate the implementation of best-practice standards in the field of human services. COA evaluated all aspects of our programs, services, management, and administration.
COA accreditation is an objective, independent, and reliable validation of an agency’s performance. The COA accreditation process involves a detailed review and analysis of an organization’s administration, management, and service delivery functions against international standards of best practice. The standards drive accreditation to ensure that services are well-coordinated, culturally competent, evidence-based, outcomes-oriented and provided by a skilled and supported workforce. COA accreditation demonstrates accountability in the management of resources, sets standardized best practice thresholds for service and administration, and increases organizational capacity and accountability by creating a framework for ongoing quality improvement.
To achieve COA accreditation, Meritan first provided written evidence of compliance with the COA standards. Thereafter, a group of specially trained volunteer Peer Reviewers confirmed adherence to these standards during a series of on-site interviews with trustees, staff, and clients. Based on their findings, COA’s volunteer-based Accreditation Commission voted that we had successfully met the criteria for accreditation.
Kyle Eaton, Meritan’s Continuous Improvement Officer, stated, “I am proud of how well our team pulled together and crushed the site visit for this cycle. Despite the pandemic and a new approach to the site visit, we scored higher than we ever have before and did so without any follow up or corrections needed. The whole process speaks to how the agency focuses on the quality of services that we provide and strive to be better each day.”
An endorsement of COA and the value of its accreditation process is reflected in it being named by the US State Department as the sole national independent accrediting body under the Hague Convention on Intercountry Adoption to accredit intercountry adoption service providers. In addition, COA is the only national accreditor designated by the U.S. Department of Defense to develop accreditation standards and processes for human service programs provided to military personnel and their families.
Founded in 1977, COA is an independent, not-for-profit accreditor of the full continuum of community-based behavioral health care and social service organizations in the United States and Canada. Over 2,000 organizations — voluntary, public, and proprietary; local and statewide; large and small — have either successfully achieved COA accreditation or are currently engaged in the process. Presently, COA has a total of 47 service standards that are applicable to over 125 different types of programs. To learn more about COA, please visit www.coanet.org.